20 October, 2017

Project Complaints Processing and Resolution

Print Email

Indigenous peoples and other interested stakeholders may raise some feedback or complaints on the sub-grant/consultancies’ award decisions, governance of the project and other issues specific to the project.

Feedbacks or complaints must be sent to the PMT in writing, duly signed by the complainant/s, including contact details through email ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it. ), fax (+63 74 4439459) or courier (please address email to Ms. Helen Valdez, Tebtebba PMTL, No. 1 Roman Ayson Rd., Baguio City 2600, Philippines).

The PMT will be fully responsible for recording, referring and tracking the complaint. It should acknowledge receipt of complaint within 5 working days upon receipt.

The PMT undertakes an initial discussion with the complainant and propose a response within 15 working days upon receipt of the complaint. If the complainant agrees, the proposed action is implemented.

In case the complainant does not agree on the proposed action of the PMT, the PMT will compose a Grievance Committee composed of two (2) representatives of the Management Committee of Tebtebba and two (2) members of the RSC.

When applicable, one of the members of the RSC to sit in the Grievance Committee shall be from the same country where the feedback/complaint originated.

Resolutions or outcomes of complaints received shall be properly documented.